Refund Policy

At Dlix, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy from the date you receive your item.

Returns:

To be eligible for a return, the item must meet the following conditions:

  • It must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.
  • A receipt or proof of purchase is required.

How to Start a Return:

To initiate a return, contact us at suport@dlix.online. Returns should be sent to:

15735 Greenrock Ave Lancaster,CA 93535

If your return is approved, we will provide you with a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related inquiries, contact us at suport@dlix.online.

Damages & Issues:

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items:

Some items cannot be returned, including:

  • Custom or personalized items
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have concerns about your specific item, please reach out to us.

Exchanges:

If you need a different item, the best way is to return your original purchase and place a new order once your return is accepted.

European Union 14-Day Cooling Off Period:

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. The item must still be unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds:

Once we receive and inspect your return, we will notify you about approval. If approved, the refund will be processed to your original payment method within 10 business days.

If you haven’t received your refund after 15 business days, please contact us at suport@dlix.online.